DOT’S TOURIST ASSISTANCE HOTLINE NOW HAS KOREAN-SPEAKING AGENTS

The Department of Tourism (DOT) has introduced Korean-speaking agents to provide support to Korean travelers.

The service, available from Monday to Friday (8 a.m. to 5 p.m.) through the DOT's Tourist Assistance Call Center (TACC), was launched on February 1.

“As South Korea continues to be our top inbound market, this initiative ensures that Korean travelers can easily access assistance, allowing them to fully enjoy the warmth, hospitality, and attractions that make the Philippines a destination to love,” said Tourism Secretary Christina Garcia Frasco.

In 2024, the Philippines received 1,574,152 tourists from South Korea, an increase of 8.1% from 1,455,977 in 2023, according to the DOT. South Korea accounted for 26.46% of all tourist arrivals, which is the largest percentage among foreign markets.

As of January 30, 2025, the TACC had processed approximately 13,502 transactions since it was established in 2023. Common inquiries received dealt with travel, tours, DOT accreditation, and career opportunities.

"The DOT is working to expand multilingual support services including Mandarin and other languages for a more diverse range of travelers. We understand the role of language accessibility in creating a smooth and enjoyable travel experience,” said Frasco. — Jiselle Anne Casucian/VBL, GMA Integrated News

 

This article DOT’s tourist assistance hotline now has Korean-speaking agents was originally published in GMA News Online.

2025-02-04T11:07:32Z